What can I do if there's missing/lacking brick from my new set?
First, we are very sorry for the inconvenience caused. If this should happen, please state below necessary information and don't hesitate to contact us either way by:- Call us at +886-2-82451788 (office working hour 9 a.m. to 6 p.m. /Mon. – Fri.), send us your message on our TICO Facebook or e-mail us at (email@example.com).
(1) The set's name, the photos of the package and your semi-finished set. (*necessary)
(2) The specification and the number of missing/broken bricks. (Please refer to the instruction sheet for statement).
(3) Receiver's Name.
(4) Receiver's Tel. or the Mobile.
(5) Receiver's address.
We will deliver the replacement as soon as possible after we have received the details, thank you for your patience.
.What can I do if I don't understand the instruction sheet or some part of the steps?
Please state below necessary information and contact us either way by:- send us your message on our TICO Facebook or e-mail us at (firstname.lastname@example.org).
(1)The set's name.
(2)Indicate the step which you don't understand or you have difficulty in.
We will then demonstrate the steps which you have difficulty in.
How do I request the customized product?
Please click on our website【Customized】→【Customized order form】to fill in the form and send us your request, please state as much details as possible, and our representative will contact you for the further details. Thank you for your patience.
.Where can I buy TICO's products?
TICO don't have direct-sale stores so far, please click [Location] for physical retail stores information.
What can I do if I must receive the sets the next day after I place an order on internet?
We would suggest you directly give us a call at +886-2-82451788 if you need special delivery service and please also remark your request on your order.
How do I inquire about a large order and discount?
Please send your inquiry e-mail to our e-mailbox: email@example.com, the enquiry e-mail should include below information:
(1)Person in contact.
(2)Contact number (please indicate extension number if you provide company telephone number)
(4)The Item and the amount you need
(5)Expected delivery/arrival date
Our representative will contact you for the further details after we have received your e-mail. Thank you.